GridPro Privacy Policy
Effective Date: December 3, 2025
This Privacy Policy explains how GridPro ("we," "us," or "our") collects, uses, and protects personal information when you use our GridPro application (the "App"). We are committed to protecting your privacy and handling your data in an open and transparent manner, in compliance with applicable laws, including the UK Data Protection Act (2018), the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
1. Data Controller
GridPro (a division of FireDance Media) is the data controller responsible for the personal information collected through this App.
2. Information We Collect
We collect the following basic personal information from you:
Identity Data: Name and email address.
We also process User Content Data, which includes the data and information you enter, store, or manage within the GridPro App.
3. Purpose and Legal Basis for Processing
We collect and process your personal information for the following specific purposes, based on the legal grounds outlined below:
Purpose of Processing | Legal Basis (GDPR) | Rationale |
|---|---|---|
User Account Creation & Management (e.g., identity verification) | Contractual Necessity (GDPR Art. 6(1)(b)) | Necessary to perform the contract with you to provide the App's core functionality. |
Cloud Storage Provision (e.g., linking user data to a specific account) | Contractual Necessity (GDPR Art. 6(1)(b)) | Essential to fulfill the service promise of cloud storage and data synchronization. |
Processing Payments (when applicable, through third-party processors) | Contractual Necessity (GDPR Art. 6(1)(b)) | Required to complete any transaction you initiate. |
Non-Marketing Notifications (e.g., substantial changes, security updates, new features) | Legitimate Interests (GDPR Art. 6(1)(f)) | We have a legitimate interest in keeping users informed about the fundamental operation and evolution of a service they actively use. |
4. How We Use Your Information
Your email address and personal information are used strictly for the following:
- To create and manage your GridPro user account.
- To provide secure cloud storage and synchronization of the user data you enter into the App.
- To facilitate payment processing when you purchase a subscription or service (data is handled by a third-party processor, see Section 5).
- To communicate essential service information, such as notifying you of substantial changes to the App, security alerts, or major new features. We will not use your email address for any marketing or promotional purposes.
5. Disclosure and Sharing of Personal Information
We are committed to maintaining the confidentiality of your personal information. We do not sell or rent your personal data to any third parties.
- We only share your information with the following categories of third parties who are strictly necessary to support the basic functioning of the App:
- User Authorization Providers: Third-party services used to securely manage user authentication and account creation.
- Cloud Infrastructure Providers: Hosting services that provide the cloud storage necessary to retain your user data.
- Payment Processors: Third-party providers necessary to securely process financial transactions, such as subscription payments. These providers operate under their own strict privacy policies.
We take all reasonable steps to ensure that all third-party service providers are compliant with relevant privacy legislation, including the UK GDPR, GDPR, and PIPEDA.
6. International Data Transfers
As our service relies on global cloud infrastructure, your personal information may be processed in countries outside of your country of residence, including the European Economic Area (EEA), the United Kingdom, the United States, and Canada.
For transfers of personal data originating in the EEA or UK, we ensure that the transfer is protected by adequate safeguards, such as the use of Standard Contractual Clauses (SCCs) approved by the European Commission, or by ensuring the recipient is certified under an approved international data transfer framework.
7. Data Retention
We will retain your personal information, including your email address and associated User Content Data, for as long as your account is active.
Upon the deletion of your GridPro account, we will retain your personal information for a period of 12 months to allow for recovery and to comply with legal obligations. After this period, your personal information and associated User Content Data will be securely deleted or anonymized, unless a longer retention period is required or permitted by law (e.g., tax or legal compliance).
Note: Third-party service providers, such as payment processors or authorization providers, may have differing data retention policies for the data they directly control.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Right | Description (PIPEDA, UK/EU GDPR) |
|---|---|
Right of Access | You have the right to request a copy of the personal data we hold about you. |
Right to Rectification | You have the right to have inaccurate or incomplete data corrected. |
Right to Erasure ('Right to be Forgotten') | You have the right to request the deletion of your personal data where there is no longer a necessity for its processing. |
Right to Restrict Processing | You have the right to request that we limit the way we use your personal data. |
Right to Data Portability | You have the right to receive your personal data in a structured, commonly used, and machine-readable format. |
Right to Object | You have the right to object to processing based on legitimate interests. |
Withdrawal of Consent | Where processing is based on consent, you have the right to withdraw that consent at any time (though our primary legal basis is Contractual Necessity). |
Right to Lodge a Complaint | You have the right to lodge a complaint with a supervisory authority (e.g., the UK ICO, your relevant EU supervisory authority, or the Privacy Commissioner of Canada). |
To exercise any of these rights, please contact us using the details provided below.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or wish to exercise your data access rights, please contact the Data Protection point of contact for GridPro:
Email: juicemaster@gridpro.app
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